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Level 3 Award Unit 3 - Enterprise & Entrepreneurship
ILM Level 3 - Core Content
Episode 1
3:33
Definition Of Customer Service
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Episode 2
5:33
Customer Analysis
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Episode 3
3:30
Customer Types
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Episode 4
7:08
Customer Relationship Management
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Episode 5
2:09
Online Presence
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Episode 6
6:26
Promoting your Business with Social Media
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Episode 7
4:28
Communication
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Episode 8
2:01
Principles Of Customer Service
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Episode 9
3:04
Customer Satisfaction
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Episode 10
3:21
Listening
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